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Delivery, Shipping & Returns

Customer Service

Need Help? Get In Touch!

Email us, we are available online 24 hours a day, 7
days a week.

We ship almost everywhere!

+ - UK Shipping

UK shipping is free! All orders placed online that are to be shipped to the UK are free with no minimum order cost.

If you require any special posting options please get in touch with us before you place your order.

Estimated Delivery Time (When Shipped)  : 1 – 3 Working Days

+ - Ireland & Europe Shipping

Our product shipping fee’s are calculated using a flat rate for the type of product you are purchasing. Shipping to this region is sent as first class by Royal Mail UK. The following are the costs for the flat rate for the product you purchase:

Art Prints: £6.00

Bowties: £6.00

Face Masks: £5.00

Knitted Scarves: £8.00

Pocketsquares: £5.00

T-Shirts & Jackets: £8.00

Your cart will be charged the most expensive items postage if you add various items to your order on checkout. This is calculated when you input your location and shipping address.

Tracking numbers will be provided for orders over £100

Estimated Delivery Time (When Shipped)  : 5 – 8 Working Days

+ - USA & Canada Shipping

Our product shipping fee’s are calculated using a flat rate for the type of product you are purchasing. Shipping to this region is sent as first class by Royal Mail UK. The following are the costs for the flat rate for the product you purchase:

Art Prints: £10.00

Bowties: £10.00

Face Masks: £6.00

Knitted Scarves: £15.00

Pocketsquares: £10.00

T-Shirts & Jackets: £15.00

Your cart will be charged the most expensive items postage if you add various items to your order on checkout. This is calculated when you input your location and shipping address.

Tracking numbers will be provided for orders over £100

Estimated Delivery Time (When Shipped)  : 11– 15 Working Days

+ - Rest Of The World Shipping

For zones outside of the above, our shipping fee’s are calculated using a flat rate for the type of product you are purchasing. Shipping to this region is sent as first class by Royal Mail UK. The following are the costs for the flat rate for the product you purchase:

Art Prints: £10.00

Bowties: £10.00

Face Masks: £8.00

Knitted Scarves: £15.00

Pocketsquares: £8.00

T-Shirts & Jackets: £9.00

Your cart will be charged the most expensive items postage if you add various items to your order on checkout. This is calculated when you input your location and shipping address.

Tracking numbers will be provided for orders over £100

Estimated Delivery Time (When Shipped)  : 15 – 21 Working Days

If you cant find your shipping zone, dont hesitate to get in touch with us.

+ - How long will it take to make my product?

Many of our products are made to order. This doesn’t include the time it will take to ship your order to you. When you place your order, we begin preparing it for either digital printing with one of our supply companies or to be screen printing or knitted in the studio. Normally we try to have a small stock during busy periods, such as Christmas, so that we can get your order out to you as soon as possible.

Here’s an estimated guide to our base product lead times:

Ties: 3-7 Working Days Production

T-shirts (All over): Up to 7 Working Days

Jackets: Up to 7 Working Days

Pocketsquares: 3-5 Working Days

Bow Ties: 2 – 4 Working Days

Screen Printed T-shirts: Up to 3 Working Days

 

If you need something sooner or want to know if the item is in stock already and ready for dispatch, get in touch and we can assist you.

+ - When Will My Order Be Sent?

Our studio is based in Scotland and we operate Monday – Friday from 10am – 5pm. When we receive your order and payment has cleared, we begin the production of your garment (printing, sewing and packaging) which can take up to 10 days although usually we are much quicker outside of peak times like Christmas (see product description for recommended wait time.).

Your product is then sent via 1st class royal mail to the address you provide when purchasing from our business. Depending on where you are located in the world it can take some time to reach you, but we suggest reading our estimated delivery times in the region delivery details above. If you need items sooner, please get in contact with the studio using our contact page and detailing information necessary for special delivery if possible (should you require a courier or 24 hour delivery when your product is ready).

If there is a tracking number for a high purchase order, it will be emailed to you when your order has been shipped.

+ - I Want To Return My Item

All our items are handmade with great care and we hope you like them. However, if for any reason you are unhappy with your purchase please return it, in its original packaging, unused, within 14 days of receipt for a refund or exchange to the address supplied when you contact us for a return (Please make sure you include your order number and the reason for your refund).

If you are returning any goods please retain your proof of postage as we cannot be responsible for any goods lost in transit without proof of sending. Please contact us with your order number if you are returning any items so we know to expect them.

Unfortunately we are not able to refund delivery and return postage costs.

We reserve the right to decline any returns/refunds if the reason for returns do not fulfill our policy.

Exchanges: We are more than happy to exchange a product you return for another with price difference either refunded or additional processed.

SALE ITEMS

We do not accept returns or exchanges on sale items unless the product itself is faulty and our production process is at fault.

 

Occasionally we place some items in the sale for limited time periods and then they return to full price, items which are purchased in full price may be exchanged or returned if you get in touch with us about it, but sale paid items are not eligible for return or exchange.

+ - Where Do I Send My Return?

Get in touch with us about your return inquiry and we will do our best to assist you.

When your return request is resolved, you will be given an address to ship it back to you.

Please note that we are not responsible for paying for return postage. When the item reaches us your return will be processed right away to the method you used to place your order.