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Delivery, Shipping & Returns

[title text=”Delivery, Shipping & Returns” text_align=”center”]
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All of our products are shipped using Royal Mail UK and are sent 1st class by default. For more information on shipping destinations please see the options below.

It is important to note that many of our products are made to order, so please allow the allocated order and manufacturing time period on top of your delivery time.

FREE UK DELIVERY

All orders placed online that are to be shipped to the UK are free with no minimum order cost.

If you require any special posting options please get in touch with us before you place your order.

Estimated Delivery Time (When Shipped)  : 1 – 3 Working Days

DELIVERY TO IRELAND & EUROPE

Our product shipping fee’s are calculated using a flat rate for the type of product you are purchasing. Shipping to this region is sent as first class by Royal Mail UK. The following are the costs for the flat rate for the product you purchase:

Bow Ties : £3.00

T-Shirts & Jackets : £5.00

Cushions: £7.00

Estimated Delivery Time (When Shipped)  : 5 – 8 Working Days

DELIVERY TO THE REST OF THE WORLD

Our product shipping fee’s are calculated using a flat rate for the type of product you are purchasing. Shipping to this region is sent as first class by Royal Mail UK. The following are the costs for the flat rate for the product you purchase:

Bow Ties : £3.00

T-Shirts & Jackets : £5.00

Cushions: £7.00

Estimated Delivery Time (When Shipped)  : 11 – 15 Working Days

 

WHEN WILL MY ORDER BE SENT?

Our studio is based in Scotland are we are open Monday – Friday from 9am – 5pm. When we receive your order and payment has cleared, we begin the production of your garment (printing, sewing and packaging) which can take up to 10 days (see product description for recommended wait time.). Your product is then sent via 1st class royal mail to the address you provide when purchasing from our business. Depending on where you are located in the world it can take some time to reach you, but we suggest reading our estimated delivery times in the region delivery details above. If you need items sooner, please get in contact with the studio using our contact page and detailing information necessary for special delivery if possible.

RETURNS

All our items are handmade with great care and we hope you like them. However, if for any reason you are unhappy with your purchase please return it, in its original packaging, unused, within 14 days of receipt for a refund or exchange to the address supplied when you contact us for a return (Please make sure you include your order number and the reason for your refund).

If you are returning any goods please retain your proof of postage as we cannot be responsible for any goods lost in transit without proof of sending. Please contact us with your order number if you are returning any items so we know to expect them.

Unfortunately we are not able to refund delivery and return postage costs.

We reserve the right to decline any returns/refunds if the reason for returns do not fulfill our policy.

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